Measures of Success

This is the scorecard we use, and invite our clients to use, to measure success. Whether for a short-term project such as a meeting facilitation or a longer-term engagement such as organizational design, inclusion, or leadership programs, we consider success when we can answer yes to the following questions.

  1. Were the short-term and long-term goals achieved?
    We rigorously identify desired outcomes so that together consultants and clients can steer to success.
  2. Is the solution sustainable?
    Solutions should be durable and comfortably maintained.
  3. Have people learned
    • How to address similar issues in the future? Can the client generalize the solution to future situations? (organizational capacity)
    • How to work together effectively to create solutions to other issues? (process knowledge and skill)
    • About their own strengths, needs, and capacity to contribute to solutions in the future? (individual capacity)
    • About the particulars that created the original challenge and ways to avoid it or ways to create new direction? (content knowledge)
  4. Is the organization more fully capable of living out its mission? (alignment)


Client Testimonial

  • NARAL Pro-Choice America

    As the Chief Operating Officer at NARAL Pro-Choice America, a national political and advocacy organization, I've had the pleasure to work with Heather Berthoud over the past three years.

    We initially contacted Heather to assist our organization in achieving its five-year strategic plan goals around diversity.  What we quickly discovered is that Heather brings a profound understanding of the intrinsic correlation between internal organizational health, culture, and operations, and external programmatic outcomes.  As a result, Heather has been instrumental in helping us to develop a Diversity Initiative that is as much about organizational development and program effectiveness as it is about individual learning, cultural competence, and inclusion.

    In her work with us, Heather has coached us in addressing the dimensions of organizational diversity work - this has helped NARAL Pro-Choice America develop a Diversity Initiative that is being methodically integrated throughout our organization's processes, systems, and programs, and includes the role individual staff play in advancing the initiative.

    With her keen interpersonal skills, sharp facilitation abilities, her honesty, clarity, intellect, humor, and collaborative style, and her investment in our success, Heather quickly gained the respect and trust of our leadership team and staff.  She has been instrumental in assisting me and our President in providing leadership skills-building for our Management team, guiding us in our planning processes, advising us in chartering our Diversity Team, facilitating Diversity Team meetings, and conducting diversity trainings for our staff.

    Jen Ray
    Chief Operating Officer
    NARAL Pro-Choice America