Principles in Action

Collaboration-the partnership between consultant and client is paramount in addressing complex change needs. Tailored solutions emerge from the combination of the client's expertise and knowledge of the organization and the consultant's knowledge of design and dynamics of human and organizational systems. We work with clients to clarify aspirations and implement plans by asking tough questions, proposing options for action, sharing the pros and cons of any approaches, and engaging in creative design.

Goals aligned with purposeful action--Be the change you wish to see in the world said Ghandi. Rather than wait for change to come after the consultation, we identify actions to demonstrate immediate and ultimate goals here and now. We approach projects as opportunities for people to test and hone new practices and embed new behaviors as part of the change process.

Commitment to social justice-our clients work for justice and equity and we achieve our justice goals by contributing to their improved functioning. We strengthen them by building authentic participation, and critical thinking into the process of change.

Informed action-action and ideas inform each other. Drawing on the principles of participatory action research, we support clients to implement ideas and practices and critically analyze the results. We introduce theory to guide action and use action to build knowledge about what works, why, and how, and thereby support learning for the client and the larger community.

Practical and creative-We always ask, does it work in this case? If an established approach will work, we use it. If not, we invent to fit specific needs. We are accountable and we have fun.

Learning and capacity building-more than addressing an immediate challenge or opportunity, we believe in individual and group learning and strengthened capacity. By building learning and documentation of learning into the process, by engaging in regular cycles of planning, acting, and reflecting, and by supporting clients in defining their issues and solutions themselves, people "learn how to fish" and can teach others.

Systems thinking-we understand that organizations and communities are webs of relationships and functions and we approach all projects with appreciation for the potential ripple effects of any single change.

Generosity-we believe in abundance created by sharing resources, whether ideas, time, or materials. There is enough to go around if we don't hoard what we have access to. We strive to connect people and organizations to each other and the ideas and resources that will support the changes they seek.

Client Testimonial

  • The Interfaith Alliance

    Heather is the first person I think of when I am asked to recommend an expert in the areas of strategic planning, organizational development, and leadership coaching.  She helped the Interfaith Alliance navigate a critical time of transition.  In guiding us through a strategic planning process, she helped the organization to become more focused and effective in mobilizing grassroots activists and raising public awareness around the tricky topic of religious freedom.  By facilitating several staff retreats, she assisted us in clarifying roles and lines of authority, and made a great contribution toward improving our interpersonal communications and office culture.  As I have pursued my own studies in organizational behavior and group facilitation, I have frequently turned to her as a mentor and role model.

    Suzie Armstrong
    Senior Director of Development, Save Darfur Coalition
    Formerly Vice President, The Interfaith Alliance