Approach – Measures of Success
Whether for a short-term project such as a meeting facilitation or a longer-term engagement such as organizational design, inclusion, or leadership programs, we consider success when we can answer yes to the following questions:
1. Were the short-term and long-term goals achieved?
We rigorously identify desired outcomes so that together consultants and clients can steer to success.
2. What was accomplished that was unexpected?
3. Is the solution sustainable?
4. Have people learned?
- How to address similar issues in the future? Can the client generalize the solution to future situations?
- How to work together effectively to create solutions to other issues? (process knowledge and skill)
- About their own strengths, needs, and capacity to contribute to solutions in the future? (individual capacity)
- About the particulars that created the original challenge and ways to avoid it or ways to create new direction?
(content and context knowledge)
5. Is the organization more capable of living out its mission? (alignment)
6. Did we work together well?
7. Do you have hopes [for yourself, team, organization] as you move forward? What, if any, new needs are apparent?
8. You have identified next steps you might take, and the resources available to you to help you begin these next steps?
And the reflection that such questions require helps change stick.